About our Policy
This website (www.movingfamiliesinitiative.com) supports the Moving Families Initiative®, a program operated by World Class Coaches® (WCC) and is herein referred to as the “MFI Website.” More information about the initiative and WCC may be found on the About Us page of this site and at http://worldclasscoaches.com.
This website is operated by Home Connections(SM), a business unit of HSF Affiliates LLC. More information about HSF Affiliates LLC may be found on the Home Connections page of this website.
Sites Covered by This Policy
Kinds of Information We Collect and Your Choices
We collect Personal Information given to us, and web site traffic and usage data. You can browse our website without providing any personal information. We only collect the Personal Information you voluntarily give us.
If you don’t want to provide this information via the Internet, you may call:
You may set your browser to reject cookies if you do not want your browsing to be tracked, but doing so may limit website functionality and hinder your online experience. To learn more about cookies, please read About Cookies and Pixel Tags.
Personal Information and How Its Used
There are times where you may choose to use the MFI Website or MFI Personal Move Planner to provide Personal Information about you, your family or your moving needs, by completing the Contact Us form, by completing the Residential Transition Checklist or by configuring tasks in the move planner tool.
This information commonly includes your name, address, email address and telephone number and may include such information as the number of children you have and their ages, the city you are moving to, important dates or your marital status.
Our website has safeguards that are designed to protect the security of any Personal Information that you decide to give us via the Internet. However, we cannot fully guarantee the security of any information you provide to us. Please read the Email and Electronic Communication section of this statement.
After completing a more in-depth needs assessment form, you also may request that a specific service—including real estate services—be scheduled on your behalf. We need certain information from you so we can respond to your request(s) or meet your relocation needs.
Some ways we use the Personal Information and other information collected on this website include, but are not limited to:
Site Traffic and Usage Data
Site Traffic and Usage Data (“Usage Data”) is data about the way a website is used that is not associated with an individual’s identity. We collect this information to analyze how our site is used and to improve it. As previously stated, we collect Usage Data with Cookies, pixel tags, web server logs, and other web tools. If you would like more information about these technologies or want to learn how to adjust your browser preferences, please read About Cookies and Pixel Tags.
The Usage Data we collect may include, but is not limited to:
We may use that information to help us:
Disclosure of Information
We will not share your Personal Information with unaffiliated third parties. We may, however, share your information with our own personnel and our service providers to the extent necessary to fulfill your requests. We may also share your information with our real estate franchisees or other real estate brokerages, but we will not share it with unaffiliated third parties for direct marketing purposes.
We reserve the right to disclose your information under limited circumstances to cooperate with law enforcement or judicial authorities as required by law or legal process, to protect our own legal rights, or to protect the public good. For example, we may disclose information:
Email and Electronic Communication
We use email as an effective means of communication across different time zones and to accommodate differing schedules between our customers and our normal business hours. Email and other electronic means of exchanging information is used to collect information and clarify needs to fulfill your request(s) for service.
Depending upon your specific circumstances and needs, we may also send you email about products and services that may meet your needs. If you do not wish to receive emailed marketing messages from us (email not directly related to your inquiry), please send an email note to HomeConnections@hsfranchise.com and include the text, “Please remove my email from your marketing list.” The address from which you write to us will be removed from our lists for email marketing messages.
Electronic communications such as email, text messages and social media messaging, are neither secure nor confidential. While HSF Affiliates LLC has adopted policies and procedures to aid in avoiding fraud, even the best security protections can still be bypassed by unauthorized parties. We will never send you any electronic communication with instructions to transfer funds or to provide nonpublic personal information, such as credit card or debit numbers or bank account and/or routing numbers.
You should never transmit nonpublic personal information, such as credit or debit card numbers or bank account or routing numbers, by email or other unsecured electronic communication. Emails attempting to induce fraudulent wire transfers are common and may appear to come from a trusted source.
If you receive any electronic communication directing you to transfer funds or provide nonpublic personal information, even if that electronic communication appears to be from us, do not respond to it and immediately contact Home Connections directly. Such requests, even if they may otherwise appear to be from us, are likely part of a scheme to defraud you by stealing funds from you or using your identity to commit a crime.
Children’s Privacy Online
This website is not directed toward children. We do not knowingly collect or post information from children under the age of thirteen. You can learn more about children’s privacy and the Children’s Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website at http://www.ftc.gov/bcp/online/edcams/kidsprivacy/index.html.
California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties [including affiliates that are separate legal entities] during the immediately preceding calendar year for the third parties' direct marketing purposes and (2) the names and addresses of all such third parties.
To request the above information please contact us by writing to customer service at HomeConnections@hsfranchise.com.
It is important for us to know what visitors have to say about our website. Questions or comments may be sent, in writing, to HomeConnections@hsfranchise.com.
REVISED March 2017